Enterprise Monitoring as a Service (EMaaS)
Standardized patient monitoring with management and performance improvement services via per-patient fee model.
Operating in a complex healthcare system requires tradeoffs. Maintaining the highest care standards while treating more patients and retaining critical staff without increasing costs are important, but difficult to achieve without sacrifice.If you introduce new, more advanced monitoring technology, do you have the resources you need to drive adoption; train and educate staff; and improve interoperability? In five years, will you be faced with the same questions?
Approach
A long-term engagement founded on shared purpose, shared risk and shared accountability that uses a consumption-based model to provide comprehensive monitoring capabilities across the enterprise. Co-planned strategic goal setting, predictable spend aligned to patient volume, and robust education enable EMaaS agreements to improve workflow, clinical adoption, staff satisfaction and patient care
Process
EMaaS leverages a phased strategic framework with an innovative business model that enables improvement to start right away and continue throughout the engagement. Reducing alarm fatigue; increasing throughput and optimizing patient transport; minimizing clinical variation; and detecting patient deterioration earlier are some of the critical outcomes EMaaS helps organizations achieve
Baseline assessment
Defines a starting point for improvement in clinical, technical and operational areas; and informs the co-creation of a comprehensive capability roadmap and KPIs.
Standardization
Enterprise-wide consistency is established, facilitating technical and clinical team adoption of the standardized technology and approach. Initial, refresh and ongoing training programs are integrated based on role and clinical goals.
Ongoing
Systems and workflows are optimized based on KPIs, driving clinical improvement and addressing evolving needs in a timely way. Upgrades, patches, integration and interoperability are continually evaluated and proactively managed.
Capabilities
Engagement model:
Enterprise-wide consistency and oversight for greater efficiency and enhanced clinical use.
Customer success management Keeps the partnership on track and accountable across sites Strategic multi-year planning Proactively guides decisions and tracks performance against prioritized near and long-term goals Performance management & optimization Informs decision making and supports shift to value-based patient care
Technical management:
Co-planned strategic goal setting and management for continuous and long-term improvements.
Technology management & standardization Delivers a consistent user experience for a seamless patient journey Proactive system support & security Minimizes system disruptions while maintaining security and privacy
Clinical management:
Dynamic education and optimization approaches for increased adoption and ongoing success.
Clinical transformation & improvement Enables ongoing improvements for more efficient and effective care Continuous education & capability development Accelerates adoption to improve staff experience, engagement, and adherence and adapts over time
